Last updated: 30th June 2026
 

Feel Good Gardening respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you contact us, use our website, request a quotation, book our services, or communicate with us.
 

This Privacy Policy applies to www.feelgoodgardening.co.uk and to all gardening, garden maintenance, garden clearance, planting, turfing, lawn care, hedge cutting, pruning, soft landscaping, green waste removal and related services provided by Feel Good Gardening.
 

1. Who We Are
 

Feel Good Gardening
Website: www.feelgoodgardening.co.uk
Email: feelgoodgardeninguk@gmail.com
Telephone: 07739 559 121 / 07375 521 380
 

For the purposes of data protection law, Feel Good Gardening is the data controller for the personal information we collect and use.
 

2. Information We Collect
 

We may collect and process the following types of personal information:

• Name

• Email address

• Telephone number

• Property address or work location

• Billing address, where different

• Details of your enquiry or requested service

• Photographs or videos of the garden, outdoor space or work area

• Quotation and booking information

• Invoice and payment records

• Communication history, including emails, texts, WhatsApp messages, website forms and phone notes

• Access notes or site information relevant to carrying out the work safely

• Any information you choose to provide to us during an enquiry, quotation or booking
   

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, website usage information and cookies or similar technologies.
 

3. How We Collect Your Information
 

We may collect your information when you:
 

• Contact us through our website

• Fill in an enquiry or quotation form

• Email, call, text or message us

• Contact us through social media

• Request or accept a quotation

• Book gardening services

• Send us photographs or videos of your garden

• Leave a review or testimonial

• Make a payment

• Use or browse our website
   

We may also receive information from third parties where relevant, such as a family member, landlord, managing agent, estate agent, business client, supplier, subcontractor or referral partner, where they are contacting us in relation to work at a property.
 

4. How We Use Your Information
 

We use your personal information to:
 

• Respond to enquiries

• Arrange site visits and quotations

• Provide gardening and outdoor services

• Assess access, safety, waste, materials and site conditions

• Prepare quotations and invoices

• Manage bookings and appointments

• Communicate with you about work

• Order materials or arrange third-party services where required

• Keep records of completed work

• Process payments

• Manage customer relationships

• Respond to complaints or queries

• Maintain business, accounting, tax and insurance records

• Improve our website, services and customer experience

• Send marketing updates where you have agreed to receive them or where we have a legitimate business reason to contact you about similar services
   

5. Our Lawful Bases for Using Your Information
 

We only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, we may rely on one or more of the following lawful bases:
 

Contract

We may use your information where it is necessary to provide a quotation, arrange a booking, carry out services, manage payments or fulfil our agreement with you.
 

Legitimate Interests
 

We may use your information where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include managing enquiries, keeping business records, improving our services, taking work photographs for records, following up with customers, preventing fraud, recovering unpaid invoices and promoting similar services to existing customers.
 

Legal Obligation
 

We may use your information where necessary to comply with legal, tax, accounting, insurance, waste disposal, health and safety or regulatory obligations.
 

Consent
 

We may rely on your consent for certain uses, such as sending some types of marketing communications or publishing identifiable testimonials, photographs or videos. You can withdraw your consent at any time.
 

6. Photographs, Videos and Marketing Use
 

We may take photographs or videos of gardens, outdoor spaces, access points, hazards, completed work, before-and-after results, waste, materials or other site details.
 

These may be used for:
 

• Quotation records

• Job planning

• Health and safety

• Insurance purposes

• Quality control

• Before-and-after records

• Portfolio and marketing use
   

We will take reasonable care not to publish house numbers, private details, people, vehicle registration plates or other clearly identifying information without consent.
 

If you do not want photographs or videos of your property used for marketing, please tell us.
 

7. Marketing Communications
 

We may contact you about our services if you have made an enquiry, used our services, requested updates, or given us permission to do so.
 

You can ask us to stop sending marketing messages at any time by contacting us at feelgoodgardeninguk@gmail.com.
 

We will not sell your personal information to third parties for marketing purposes.
 

8. Who We Share Your Information With
 

We only share your personal information where necessary and appropriate.
 

We may share information with:
 

• Website and hosting providers

• Email and communication providers

• Payment processors

• Accountants, bookkeepers or tax advisers

• Insurers or legal advisers

• Subcontractors or specialist trades where needed for a job

• Suppliers or delivery companies where materials are required

• Waste disposal providers, where waste removal is part of the service

• Local authorities, regulators or law enforcement where legally required

• Debt recovery services, where invoices remain unpaid
   

We will only share the information needed for the relevant purpose.
 

9. Website, Cookies and Analytics
 

Our website may use cookies or similar technologies to help the website function, improve user experience, understand website traffic and support marketing.
 

Cookies may collect information such as browser type, device type, pages visited, time spent on the website and how visitors found the website.
 

Where required, you will be given the option to accept, reject or manage cookies through the website cookie settings.
 

You can also control cookies through your browser settings.
 

10. Third-Party Links
 

Our website or social media pages may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reading their privacy policies before providing them with personal information.
 

11. How We Store and Protect Your Information
 

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
 

This may include using password-protected systems, secure devices, appropriate access controls, reputable service providers and careful handling of business records.
 

However, no website, email system or digital storage method can be guaranteed to be completely secure. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will take appropriate steps in line with our legal obligations.
 

12. How Long We Keep Your Information

We will only keep your personal information for as long as necessary for the purpose it was collected.
 

As a general guide:
 

• Enquiry records may be kept for up to 2 years

• Customer records, quotations and job notes may be kept for up to 6 years

• Invoices, payment and accounting records may be kept for at least 6 years

• Waste disposal and job-related records may be kept where required for business, legal, insurance or regulatory reasons

• Marketing preferences may be kept until you unsubscribe or ask us to remove them

• Photographs and portfolio images may be kept for business records and marketing unless you ask us not to use them
   

We may keep information for longer where required by law, insurance, tax, dispute resolution or legitimate business record-keeping purposes.
 

13. Your Data Protection Rights
 

Under data protection law, you may have the right to:
 

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Ask us to transfer your information to another organisation where applicable

• Withdraw consent where we rely on consent

• Complain to the Information Commissioner’s Office if you are unhappy with how we handle your information
   

To exercise your rights, please contact us at:
 

feelgoodgardeninguk@gmail.com
 

We may need to confirm your identity before responding to a request.
 

14. Children’s Information
 

Our services are not aimed at children, and we do not knowingly collect personal information from children for marketing purposes.
 

If a child’s information is provided to us as part of a booking, access arrangement or household communication, we will only use it where necessary and appropriate.
 

15. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations or business operations.
 

The latest version will be published on our website.
 

16. Contact Us
 

If you have any questions about this Privacy Policy or how we use your personal information, please contact:
 

Feel Good Gardening
Email: feelgoodgardeninguk@gmail.com
Telephone: 07739 559 121 / 07375 521 380
Website: www.feelgoodgardening.co.uk
 

You also have the right to complain to the Information Commissioner’s Office:
 

Information Commissioner’s Office
Website: www.ico.org.uk