Terms & Conditions
A legal disclaimer
These Terms and Conditions are intended to set out the general basis on which Feel Good Gardening provides gardening, garden maintenance, garden clearance, planting, turfing, lawn care, hedge cutting, pruning, soft landscaping, green waste removal and related outdoor services.
Nothing in these Terms and Conditions is intended to exclude or limit any legal rights you may have as a consumer under the laws of England and Wales. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
While we take reasonable care to ensure that the information on this website is accurate and up to date, it is provided for general information only. Any quotation, booking or service agreement will be based on the specific details of the work required, the condition of the site, access, safety considerations, materials, waste disposal requirements and any other relevant factors identified before or during the work.
These Terms and Conditions should be read alongside any written quotation, invoice, booking confirmation, privacy policy, waste removal information or other written agreement provided by Feel Good Gardening.
Feel Good Gardening Terms of Business
Last updated: 30th June 2026
These Terms of Business set out the basis on which Feel Good Gardening provides gardening, garden maintenance, garden clearance, planting, turfing, lawn care, hedge cutting, pruning, soft landscaping and related outdoor services to domestic and commercial clients.
By accepting a quotation, confirming a booking, allowing work to begin, or using our services, you agree to these Terms of Business.
1. Business Details
Feel Good Gardening
Email: feelgoodgardeninguk@gmail.com
Telephone: 07739 559 121 / 07375 521 380
Website: www.feelgoodgardening.co.uk
Waste Carrier Registration: CBDL646084
2. Definitions
“We”, “us” and “our” means Feel Good Gardening.
“You” and “the client” means the person, business, landlord, estate, organisation or representative requesting or accepting our services.
“Services” means the gardening, maintenance, clearance, planting, turfing, pruning, hedge cutting, soft landscaping, waste removal or related work agreed between us.
“Property” means the garden, outdoor space, grounds or site where the services are carried out.
“Quotation” means the written or verbal estimate or fixed-price proposal provided by us.
3. Services We Provide
Feel Good Gardening provides services including, but not limited to:
Garden maintenance
Garden clearance
One-off garden tidy-ups
Regular garden care
Lawn mowing
Turfing and lawn care
Hedge cutting and hedge reduction
Pruning
Weeding
Planting and potting
Border refreshes
Soft landscaping
Leaf clearance
Green waste removal, where agreed
Seasonal garden work
The exact services to be provided will be agreed in the quotation or booking confirmation. Any work not included in the original quotation may be treated as additional work and charged separately.
4. Quotations and Estimates
Quotations are based on the information available at the time, including any photographs, messages, site visits or descriptions provided by the client.
A quotation may be fixed-price or estimated. If the condition of the site, access, waste volume, materials, hazards or scope of work differs significantly from what was originally described, we reserve the right to revise the quotation before or during the work.
Unless otherwise stated, quotations are valid for 30 days.
Quotations do not include additional materials, plants, waste disposal, specialist machinery, parking, congestion charges, permits or third-party costs unless clearly stated.
5. Booking Confirmation
A booking is confirmed when you accept our quotation or proposed date verbally, by email, text message, WhatsApp, online booking form or other written communication.
For larger jobs, regular maintenance, materials orders or bespoke work, we may require a deposit or part payment before work begins.
6. Access to the Property
The client must ensure that safe and reasonable access is available at the agreed time.
This includes:
Unlocked gates or agreed access arrangements
Clear paths to the working area
Safe parking or loading access where possible
Details of any access restrictions
Permission for access through the house, if required
Removal or securing of pets
Keeping children and other people away from work areas
If we cannot access the property at the agreed time, or if access is unsafe or significantly restricted, we may charge for lost time, travel and any reasonable costs incurred.
7. Client Responsibilities
The client is responsible for telling us about anything that may affect the work, safety, cost or timing of the job.
This includes, but is not limited to:
Underground cables or services
Irrigation systems
Water pipes
Fragile paving
Glass doors or windows
Ponds or water features
Steep slopes or uneven ground
Shared access
Neighbouring property issues
Protected trees
Conservation area restrictions
Known pests, bees, wasps or animal waste
Japanese knotweed or invasive plants
Asbestos, chemicals, contaminated waste or hazardous materials
If these issues are not disclosed and they affect the work, we may pause the job, revise the quotation, or charge for additional time and costs.
8. Health and Safety
We will take reasonable care to carry out the services safely and professionally.
We reserve the right to postpone, stop, amend or refuse work if we believe the site, weather, access, equipment, materials, people, animals or other conditions make the work unsafe.
Clients must not use, move or interfere with our tools, machinery, vehicles or equipment.
Children, pets and other people must be kept away from work areas while work is taking place.
9. Weather and Site Conditions
Gardening and outdoor work can be affected by weather and ground conditions.
We may need to reschedule work due to heavy rain, high winds, storms, frost, extreme heat, waterlogged ground, unsafe conditions or other circumstances beyond our control.
If work is delayed due to weather or site conditions, we will aim to rearrange as soon as reasonably possible.
10. Materials, Plants and Products
Where we supply plants, turf, compost, soil improver, timber, edging, fixings or other materials, these will be charged as agreed in the quotation.
Materials may need to be paid for in advance.
Plants, turf and living materials are affected by weather, soil, watering, pests, disease and aftercare. We will take reasonable care when selecting and installing them, but we cannot guarantee long-term survival or performance unless a specific written guarantee is provided.
The client is responsible for watering, aftercare and ongoing maintenance after installation unless an aftercare service has been agreed.
11. Green Waste and Waste Removal
Green waste removal is only included where agreed in the quotation.
Where waste removal is agreed, we will aim to dispose of green waste responsibly through appropriate routes. Additional waste disposal charges may apply depending on volume, weight, type of waste and disposal costs.
We may refuse to remove or may charge separately for:
Soil
Rubble
Concrete
Fencing
Timber
Sheds
Artificial grass
Plastic pots
General household waste
Hazardous waste
Chemicals
Asbestos
Animal waste
Contaminated material
Japanese knotweed or invasive species requiring specialist disposal
Waste already present at the property before our work begins may be treated differently from green waste created by our work and may require a separate quotation.
12. Japanese Knotweed and Invasive Plants
If Japanese knotweed or another controlled invasive species is suspected, the client must inform us immediately.
We do not remove or dispose of Japanese knotweed as ordinary green waste. Specialist advice and disposal may be required.
If such material is discovered during a job, we may stop work in that area and recommend a specialist contractor.
13. Trees, Hedges, Conservation Areas and Protected Trees
The client is responsible for informing us if any tree, hedge or shrub is protected by a Tree Preservation Order, planning condition, conservation area restriction, lease restriction or other legal requirement.
We may ask the client to obtain written permission from the local authority before work begins.
We reserve the right to refuse or postpone tree or hedge work if we believe permission may be required or if carrying out the work may breach legal, ecological or safety obligations.
14. Wildlife and Nesting Birds
We aim to work responsibly around wildlife.
If active nests, protected species or wildlife concerns are identified, we may pause, postpone or alter the work. This may affect timing and cost.
15. Parking, Permits and Charges
The client is responsible for providing suitable parking where possible.
Any parking charges, permits, congestion charges, ULEZ charges, tolls or loading fees directly connected with the work may be added to the invoice unless otherwise agreed.
16a. Pricing and Payment
Prices may be charged as:
Fixed-price quotations
Hourly rates
Half-day rates
Day rates
Regular maintenance rates
Material and labour costs
Waste disposal costs
Third-party costs
Unless otherwise agreed, payment is due on completion of the visit or upon receipt of invoice.
For regular maintenance, invoices may be issued weekly, fortnightly or monthly, as agreed.
For larger jobs, we may require staged payments.
Late payment may result in suspension of future work. We reserve the right to charge reasonable costs incurred in recovering overdue payments and any interest permitted by law.
16b. Deposits for Advance Bookings
For works booked more than 7 days in advance, larger jobs, regular maintenance start dates, projects requiring materials, or bookings where a full or half day is reserved, we may request a deposit to secure the booking.
The deposit amount will be confirmed at the time of quotation or booking. Unless otherwise agreed, the deposit will be deducted from the final invoice.
Deposits help us reserve time in our diary, prepare for the work, purchase or allocate materials where required, and reduce the risk of late cancellation.
If the client cancels or postpones the work, we will deal with the deposit fairly and proportionately. We may retain all or part of the deposit only to cover reasonable losses, costs or commitments already incurred, including materials ordered, administration, travel, diary time reserved, lost work opportunity, or other direct costs arising from the cancellation.
Where we are able to rebook the time, return materials, avoid costs, or reduce our loss, we will take this into account when deciding whether any part of the deposit should be refunded.
If we cancel the booking, other than due to client breach, unsafe conditions, lack of access, weather, or circumstances outside our reasonable control, any deposit paid for work not carried out will be refunded or transferred to a new date by agreement.
Nothing in this clause affects your statutory rights.
17. Cancellations and Rescheduling
For standard visits, we ask for at least 24 hours’ notice to cancel or reschedule.
For full-day bookings, larger projects or jobs involving materials, we ask for at least 48 hours’ notice.
For larger works where materials have already been ordered, the client may be responsible for the cost of those materials and any non-refundable third-party costs.
If a client cancels at short notice, denies access, or is unavailable at the agreed time, we may charge a cancellation or call-out fee to cover lost time and travel.
We may cancel or reschedule due to illness, vehicle issues, equipment failure, weather, safety concerns or other circumstances beyond our reasonable control.
18. Consumer Cancellation Rights
Where a consumer books services away from our business premises, online or by phone, statutory cancellation rights may apply.
If you ask us to begin work during any applicable cancellation period, you may still be required to pay for work carried out and costs incurred up to the point of cancellation.
If work is completed in full at your express request during the cancellation period, cancellation rights may be affected.
Nothing in these Terms affects your statutory rights.
19. Regular Maintenance Agreements
Regular maintenance may be arranged weekly, fortnightly, monthly or seasonally.
Either party may end a regular maintenance arrangement by giving one calendar month’s notice unless otherwise agreed.
We may adjust maintenance schedules during winter, severe weather, bank holidays, staff absence or seasonal changes.
20. Quality, Complaints and Remedial Work
We aim to provide a friendly, professional and tidy service.
If you are unhappy with any aspect of our work, please contact us as soon as possible, ideally within 48 hours of completion, so we can review the matter.
Where we agree that remedial work is required due to our error, we will aim to put it right within a reasonable time.
We are not responsible for issues caused by lack of aftercare, weather, pests, disease, misuse, third-party damage, pre-existing defects, hidden conditions or client-supplied materials.
21a. Damage and Liability
We will take reasonable care when working at your property and will aim to carry out our services with reasonable care and skill.
The client must tell us before work begins about any known risks, fragile items, hidden services, underground cables, irrigation systems, vulnerable windows or glass, loose paving, unstable structures, valuable garden features, ponds, lighting, cables, ornaments, vehicles or other items that may be affected by the work.
We are not responsible for pre-existing damage, hidden defects, rotten or unstable structures, poorly installed features, loose stones or debris, underground services not disclosed to us, fragile items left in the working area, or damage caused by risks that were not reasonably visible or disclosed before work began, unless the damage is caused by our failure to use reasonable care and skill.
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
21b. Machinery, Debris and Fragile Items
Some gardening and clearance work may involve professional tools or machinery, including but not limited to brushcutters, strimmers, hedge cutters, mowers, chainsaws, blowers, pressure washers and other powered equipment.
We will take reasonable care when using machinery and will use appropriate working methods, protective measures and professional judgement for the site conditions.
However, certain machinery can disturb or throw stones, gravel, hidden debris, twigs or other loose material, particularly in overgrown gardens, gravel areas, uneven ground, long grass, borders, driveways and areas where objects may be hidden from view.
Before work begins, the client must tell us about any fragile, vulnerable or high-value items near the working area, including windows, patio doors, glasshouses, greenhouses, conservatories, vehicles, garden ornaments, lighting, pond equipment, cables, outdoor furniture, irrigation systems or other delicate features.
The client should remove or protect movable items from the working area before we arrive where reasonably possible. Where we identify a higher risk of damage, we may recommend an alternative method of work, ask for items to be moved, exclude certain areas, or revise the quotation to allow for additional labour, protection or specialist equipment.
We are not responsible for damage caused by pre-existing defects, hidden objects, loose stones, buried materials, fragile items not disclosed to us, client-supplied instructions that increase risk, or items left in the working area against our advice, unless the damage is caused by our failure to use reasonable care and skill.
If accidental damage occurs, the client should notify us as soon as possible. We will review the circumstances fairly and, where appropriate, refer the matter to our insurer.
22. Photographs and Marketing
We may take before, during and after photographs for job records, quotations, insurance, quality control and portfolio use.
We will not knowingly publish identifiable personal information, house numbers or private details without consent.
If you do not want photographs used for marketing, please tell us.
23. Subcontractors and Third Parties
We may use trusted subcontractors or third-party suppliers where appropriate.
Where specialist work is required, such as tree surgery, pest control, Japanese knotweed treatment, asbestos removal, skip hire or specialist waste disposal, this may be quoted separately and subject to the third party’s own terms.
24. Insurance
Feel Good Gardening maintains appropriate insurance for the services it provides.
Details of insurance cover are available on request.
25. Data Protection
We will use client information for enquiries, quotations, bookings, invoicing, service delivery, customer communication and legal or regulatory compliance.
We will not sell client information to third parties.
A separate Privacy Policy should be made available on our website.
26. Changes to These Terms
We may update these Terms from time to time.
The version in place at the time of quotation or booking will normally apply to that service unless otherwise agreed.
27. Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute will be subject to the courts of England and Wales.
28. Acceptance
By accepting a quotation, confirming a booking, allowing work to begin, or using our services, you confirm that you have read, understood and agreed to these Terms of Business.